Last updated: December 31, 2025
This policy applies to purchases made on www.pynpy.com for personal use only.
In the event of any discrepancy between language versions, the Thai version shall prevail.
1. Scope of This Policy
This policy applies only to products purchased directly from www.pynpy.com.
Purchases made through other platforms such as Lazada, Shopee, LINE Shop, or physical retail stores are subject to the return and refund policies of those respective platforms or stores.
This policy does not apply to wholesale orders or purchases made for resale purposes.
2. Hygiene Policy (Important)
Due to the nature of our products as hygiene and intimate personal items:
Period underwear, incontinence underwear, and intimate apparel are not eligible for return or refund if any one of the following conditions has occurred:
The packaging, seal, or any sealed wrapping has been opened
The product has been worn
The product has been washed
The product has been used in any manner whatsoever
Even if the product is claimed to be unused or unworn, the Company reserves the right to refuse returns or refunds in all such cases.
The Company does not accept returns or order cancellations after the product has been shipped,
due to hygiene and consumer safety reasons.
The only exception is in the case of verified manufacturing defects.
3. Manufacturing Defects
Considered manufacturing defects:
Holes or tears present before use
Broken seams or defective stitching
Fabric layers separating or delaminating before use
Not considered manufacturing defects:
Leakage related to individual flow, usage, or body conditions
Incorrect size selection
Improper washing or care
Normal wear and tear over time
Product performance and user experience may vary depending on individual use and care.
4. Reporting an Issue
If you wish to report a product issue, please contact us within 7 days of receiving the product, and provide:
Order number
Clear photos or a video clearly showing the issue
A brief description of the problem
Requests submitted after the specified timeframe or without sufficient evidence may not be considered.
5. Review and Resolution
After review, the Company may offer one of the following solutions, as appropriate:
Product replacement
Store credit
Refund (only in confirmed manufacturing defect cases)
The Company’s decision shall be final, in accordance with this policy and applicable law.
6. Sale and Promotional Items
Products purchased at a discounted price or under promotional offers are non-refundable,
except where required by law or in cases of verified manufacturing defects.
7. Return Shipping
If a return is approved:
The customer is responsible for return shipping costs, unless the return is due to a confirmed manufacturing defect
A trackable shipping service is recommended
Returned items must be in the same condition as received for inspection purposes
8. Refund Processing
Once the returned product has been received and inspected, approved refunds will be processed via the original payment method within 14 days.
9. Contact Us
To ensure fair, accurate, and complete review of all cases:
If you have questions regarding products, usage, or the terms of this Return & Refund Policy,
please contact our Customer Support Team directly by email only:
Email communication allows our team to properly review order details, documentation, and relevant information,
and respond in accordance with company policy and applicable law.
Please note that inquiries made via chat or social media channels may not be able to be reviewed or processed for such cases.